Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.
Information You Provide
- Account registration information (name, email, company)
- Profile information and preferences
- Payment and billing information
- Communications with our support team
- Content you upload or create using our services
- Social media account connections and OAuth tokens (for Crosspost feature)
- Content you publish through our Crosspost platform
Automatically Collected Information
- Usage data and analytics
- Device and browser information
- IP address and location data
- Cookies and similar tracking technologies
- Log files and performance metrics
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Communicate about products, services, and promotional offers
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address security issues
- Facilitate social media connections and cross-platform publishing through our Crosspost feature
- Store OAuth access tokens securely to maintain your connected social media accounts
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With trusted service providers who assist in our operations
- In connection with a business transfer or acquisition
- With social media platforms when you use our Crosspost feature to publish content (OAuth-authorized connections only)
Crosspost Feature - Social Media Integrations
When you use our Crosspost feature, you authorize us to:
- Connect to your authorized social media accounts via OAuth 2.0
- Store encrypted access tokens and refresh tokens securely in our database
- Publish content on your behalf to connected platforms (X, LinkedIn, Threads, Facebook, Instagram, Bluesky, Mastodon)
- Retrieve basic account information (username, profile picture) from connected platforms
- Access publishing history and analytics from your connected accounts
You can revoke these permissions at any time by disconnecting your accounts in the Crosspost dashboard. When you disconnect an account, we immediately delete all associated OAuth tokens from our systems.
Data Security
We implement enterprise-grade security measures to protect your information, including:
🔐 Encryption
End-to-end encryption for data in transit and at rest
🛡️ SOC 2 Type II
Certified compliance with security standards
🔍 Access Controls
Strict access controls and authentication
📊 Monitoring
24/7 security monitoring and threat detection
Your Rights
You have the right to:
- Access and update your personal information
- Delete your account and personal data
- Object to processing of your personal information
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "last updated" date.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: legal@kalkaai.com
Phone: 1-800-KALKAAI
KalkaAI Privacy Team
Enterprise SaaS Platform
Data Protection Office